597 Grant Ave San Francisco CA 94108 (415) 362-3785 info@relinsf.com ORDER BY E-MAIL You can also place an order or inquire about merchandise through our e-mail address . Please include your daytime phone number. You will receive a response within 24 hours. GUARANTEE You are assured complete satisfaction with your purchase. If you have a question or concern, or need to arrange an exchange or refund, please e-mail . RETURNS AND REFUNDS Please inspect your order upon delivery. If there is damage or if you are dissatisfied with the item, please e-mail us stating the reason for return or refund. Please address your returns as soon as possible after receipt of item(s) (within 14 days of receipt) in order to receive a prompt exchange or refund. (Please note that you are responsible for the safe return of merchandise and all shipping costs. There is also 10% restocking fee.) For any returns on credit card orders, the credit will be issued immediately upon receipt of the returned merchandise in good order. DELIVERY Most orders are shipped via UPS ground service and are usually delivered in 5-7 business days. Your credit card will be debited once order is received. In-stock items are shipped within one business day of our receiving your order. Delivery charges are based on the total merchandise weight per each delivery address. If we anticipate any delay over 30 days, you will be notified. RUSH DELIVERY Express delivery is available at an additional charge. TAX 9.5% tax charge for shipping in California. STANDARD DELIVERY Ground service within the US, including Alaska, Hawaii and Puerto Rico.